Shipping Policy

1. Shipping Methods:
We offer several shipping options to ensure the safe and timely delivery of your jewelry purchases. Our standard shipping methods include:

  • Domestic Shipping: We provide nationwide shipping within India. Orders will be delivered through reliable carriers with tracking information provided.
  • International Shipping: For our valued international customers, we offer secure shipping services to various destinations worldwide. Please note that international shipping may incur additional customs fees and taxes, which are the responsibility of the buyer.

2. Processing Time:
Once your order is confirmed and payment is received, our team will begin processing your order. Processing times may vary depending on the specific product and customisation options, but in general, we aim to process and dispatch orders within 2 business days.

3. Shipping Time:
The estimated shipping time depends on the shipping method chosen and the destination of your order. Approximate shipping times are as follows:

  • Domestic Shipping: 2-3 business days
  • International Shipping: 3-4 business days

Please note that unforeseen circumstances, such as customs delays or extreme weather conditions, may affect delivery times. We will provide tracking information to keep you informed about the status of your shipment.

4. Shipping Costs:
Shipping costs are calculated based on the weight of the items, shipping destination, and the selected shipping method. During the checkout process, you will be able to view the shipping costs before finalising your purchase.

5. Order Tracking:
Once your order is shipped, you will receive an email with tracking information. You can use this information to track the status of your order in real-time.

6. Shipping Restrictions:
Due to legal restrictions and security measures, we are unable to ship certain jewelry items to specific locations. If your selected item is not eligible for shipping to your destination, you will be notified during the checkout process.

7. Packaging:
To ensure the safety of your jewelry during transit, we use secure and discreet packaging. Each piece of jewelry will be carefully packaged in a protective box or pouch to prevent damage and ensure it reaches you in perfect condition.

8. Undeliverable Packages:
In the event that a package is undeliverable due to incorrect address information provided by the customer or failure to collect the package from the carrier’s designated location, the customer may be responsible for additional shipping charges for re-delivery.

9. Insurance:
For high-value orders, we may provide shipping insurance to safeguard your purchase during transit. This insurance coverage is subject to the terms and conditions of the shipping carrier.

10. Returns of Shipped Items:
Please refer to our separate “Returns and Refunds Policy” for information on returning shipped items.

11. Contact Information:
If you have any questions or concerns regarding the shipping of your jewellery order, please feel free to contact our customer support team at [silverlilyindia@gmail.com/+918208497203]. We are here to assist you with any queries you may have.

SilverLily

kamatwade link road,bandhavne nagar,cidco,nashik-422009

Note: This shipping policy is subject to change at the discretion of the company. Please review this policy periodically to stay updated with any modifications.